Refund policy
1. Return Request Period
Return or refund requests may only be submitted within a maximum of 7 calendar days from the date the product is received, based on the official delivery record provided by the courier.
2. Manufacturing Defects
Laus Boutique will cover all return shipping costs if the product is proven to have a manufacturing defect, provided that the customer submits a complete unboxing video as valid evidence.
3. Exchange and Return Costs
For size exchanges or product returns, all shipping costs and taxes applicable to international shipments shall be fully borne by the customer.
4. Product Condition Requirements
Products eligible for return or exchange must meet the following requirements:
- The product has not been worn or used, has not been washed, and has no odor.
- The original tags and packaging remain intact.
- The product has no stains, tears, or damage caused by use.
5. How to Submit a Request
Return or exchange requests may be submitted through Laus Boutique’s official WhatsApp number at +62 852-8060-9350.
6. Right to Refuse
Laus Boutique reserves the right to refuse any return or exchange request that does not meet the requirements stated above.